The Consumer Group is a boutique London-based global search firm dealing with both entry to mid-level management roles through Consumer Additions and executive roles through Consumer Exec. Over the past 15 years, they have developed into a market-leading recruitment agency within the consumer sector. However, as is often the case, they had reached a point where they had outgrown their systems, were behind the curve in regard to the tools they used, and, in order to take the next step, urgently required an overhaul of their data.
The Challenge
Despite their market success, Consumer Group faced significant limitations in their operational systems. The team knew they needed to modernise quickly to maintain their competitive edge and continue scaling – but lacked the internal expertise to do so confidently.
Key pain points included:
- A legacy CRM that was slowing down workflows and limiting visibility.
- Disconnected data sources leading to inefficiencies in search and outreach.
- Rising software costs with little clarity on ROI.
